I never tire of talking about terrible public apologies, but every once in a long while it’s also helpful to publish a pretty good one.
Apparently Questlove recently offended a whole bunch of people with something he posted on Instagram:
in that post, i likened a japanese department store employee’s vocal intonation to that of a (church) deacon speaking in tongues.
So, what does Questlove get right with his apology? He follows what I take to be four central tenets of a successful apology:
(1) acknowledgment of the offense; (2) demonstrated understanding of why people are upset or hurt; (3) acceptance of responsibility; and (4) promise to do better in the future.
Follow these simple steps and you too can apologize like the stars.
Or, better yet, just generally try to avoid offending a ton of people in the first place.